At Three Little Birds, every Reiki session, course and sound bath is prepared with care. Your booking reserves time and space especially for you.
I understand that plans sometimes change, so please read the following terms carefully before making a booking.
Three Little Birds operates a no-refunds policy for customer cancellations. Where permitted under the terms below, bookings may be rescheduled or transferred instead.
All cancellation and rescheduling arrangements are subject to applicable law, including your statutory rights.
A deposit is required at the time of booking to secure your place on a Reiki course or refresher course. The deposit amount will be confirmed before payment.
The remaining balance is due no later than seven calendar days before the course begins, unless otherwise agreed in writing.
If you are unable to attend your course, you may transfer your booking to another available course date once, provided at least 72 hours' notice is given before the original course start time.
The rearranged course date is final. Further transfers are not permitted.
If you cancel with less than 72 hours' notice, your booking cannot ordinarily be transferred to another date.
We do not offer refunds for customer cancellations.
Your appointment reserves time exclusively for you.
Appointments may be rescheduled once, provided at least 24 hours' notice is given, subject to availability.
Appointments cancelled with less than 24 hours' notice cannot ordinarily be rescheduled.
We do not offer refunds for customer cancellations, except where required by law.
Reiki treatment packages are paid for in advance and are subject to the same rescheduling terms as individual treatments.
Each appointment within a package may be rescheduled once with at least 24 hours' notice, subject to availability.
Missed appointments or cancellations with less than 24 hours' notice will ordinarily count as used sessions.
We do not offer refunds for cancelled or unused package sessions, except where required by law.
Any payments retained will be subject to applicable consumer law.
Your booking reserves a place at a specific scheduled event.
Tickets are non-refundable for customer cancellations, except where required by law.
Tickets cannot be transferred to another event date or time.
However, you may transfer your place to another person for the same event, provided you notify me before the event begins.
No alternative dates, credits or voluntary refunds are ordinarily offered for missed events or late arrivals.
This section applies to private sound bath experiences booked by individuals for personal occasions, celebrations or private groups.
A booking payment equal to 50% of the total agreed event price is required to confirm your date and time.
The remaining balance is due no later than seven calendar days before the event, unless otherwise agreed in writing.
For bookings made within seven calendar days of the event, payment in full is required at the time of booking.
All cancellation and rescheduling requests must be made in writing.
Once your booking is confirmed, the agreed date and time are reserved for your event.
We do not offer refunds for customer cancellations. However, you may request to reschedule your event in accordance with the terms below.
Any cancellation charges or payments retained will be limited to amounts that are fair, proportionate and legally recoverable, taking account of relevant circumstances, including costs incurred, costs saved and any replacement booking.
Any refund required by law will be provided.
You may reschedule your event once, provided at least 72 hours' notice is given before the original event start time.
The replacement date must be agreed at the time of rescheduling, be subject to availability and fall within 30 calendar days of the original event date.
A reasonable rescheduling fee of up to £100 may apply where additional administration or other costs are incurred. Any applicable fee will be confirmed before the new date is agreed.
All original booking terms apply to the rescheduled event.
Only one date change is permitted. The replacement date is final.
Requests received less than 72 hours before the event cannot ordinarily be accommodated.
If your event starts late and you would like it to finish later than originally scheduled, I will accommodate this where possible.
Additional time is charged at £45 per 30 minutes, or part thereof, provided the additional time and charge are agreed before it is supplied.
Special events outside the usual bespoke sound bath arrangements may be subject to additional terms, which will be confirmed before booking.
This section applies to sound baths and wellbeing events booked by businesses, schools, colleges and other organisations for workplace, educational or organisational purposes.
These terms are separate from those applying to private and bespoke sound bath events booked by individual customers.
A 50% deposit is required to secure your event date and time.
The remaining 50% is payable no later than seven calendar days before the scheduled event.
For bookings made within seven calendar days of the event, payment in full is required at the time of booking.
Corporate organisations, schools and colleges using formal procurement processes may arrange payment through an authorised purchase order, subject to prior written agreement.
Any alternative payment arrangements must be agreed before the booking is confirmed.
A booking is confirmed once the quotation and these booking terms have been accepted in writing and the required deposit or agreed purchase order has been received.
Event dates may be provisionally held for up to five working days, subject to availability.
A provisional booking does not guarantee the event date.
If the booking is not confirmed within the agreed period, the date may be released without further notice.
All cancellation and rescheduling requests must be made in writing.
Once a booking is confirmed, the agreed date and time are reserved for your organisation, and preparation for your event may begin.
We do not offer refunds for customer cancellations. However, organisations may request to reschedule their event once, subject to the conditions below.
Where a booking is cancelled rather than rescheduled, any payments retained or cancellation charges applied will be subject to the agreed contractual terms and applicable law.
Any refund required by law will be provided.
One request to reschedule may be made with at least 28 calendar days' notice before the original event date, subject to availability.
Requests received between seven and 27 calendar days before the event may be considered at my discretion.
A reasonable rescheduling fee of up to £100 may apply where additional administration, preparation or other costs are incurred. Any applicable fee will be confirmed before the new date is agreed.
Requests received less than seven calendar days before the event cannot ordinarily be accommodated.
The replacement date must be agreed in writing and should normally fall within 30 calendar days of the original event date.
Only one date change is permitted. The rearranged date is final, and all original booking terms continue to apply.
If an organisation chooses not to proceed with the original or agreed replacement date, no voluntary refund, credit or further transfer will be offered, subject to applicable law.
If participants arrive late, the session will ordinarily finish at the originally agreed time.
If the organisation fails to provide access to the agreed venue, or the event cannot proceed because participants do not attend, the booking will be treated as a client cancellation or no-show.
No voluntary refund or further rescheduling will be offered, subject to applicable law and the agreed contractual terms.
The organisation is responsible for providing a safe, clean, quiet and appropriately sized space for the agreed experience.
Any requirements relating to seating, mats, equipment, accessibility, parking, loading facilities or travel will be confirmed before the event.
Additional charges for equipment provision, travel, parking or other agreed services will be clearly identified in the quotation.
Where an event cannot proceed because the organisation has not provided the agreed venue or facilities, the cancellation provisions above will apply.
Gift vouchers may be redeemed against eligible Three Little Birds services, subject to availability and the conditions stated at the time of purchase.
Gift vouchers cannot be exchanged for cash, except where required by law.
Once a service has been booked using a gift voucher, the cancellation and rescheduling terms for that service apply.
Gift vouchers must be redeemed within their stated validity period, subject to applicable law.
If you do not attend your booked session, course or event without prior notice, your booking will be treated as a no-show.
No-shows are not eligible for a refund, credit or transfer to another date.
The booking fee will ordinarily be retained to reflect the time reserved, preparation undertaken and lost opportunity to offer the booking to another client, subject to applicable law and any requirements relating to fair and proportionate charges.
For Reiki treatment packages, a missed appointment will ordinarily count as a used session.
Occasionally, unforeseen circumstances may mean that I need to cancel or rearrange a session, course or event.
If this happens, I will contact you as soon as reasonably possible.
If Three Little Birds cancels your booking, you will be offered the choice of an alternative mutually agreed date or a full refund of the amount paid for the affected booking.
If I reschedule an event and the alternative date is unsuitable, you may request a full refund.
Refunds will be made to the original payment method wherever possible.
Nothing in this section limits any additional legal rights or remedies you may have.
Three Little Birds operates a no-voluntary-refunds policy for customer cancellations. Where permitted under the booking terms above, bookings may be rescheduled or transferred instead.
No voluntary refunds, credits or transfers are offered for missed appointments or no-shows.
Nothing in this policy excludes or restricts your statutory rights.
Where applicable law gives you a right to cancel, receive a refund or obtain another remedy, those rights take precedence over this policy.
Some bookings made online, by telephone or away from business premises may carry statutory cancellation rights. Exceptions can apply, including to certain leisure activities booked for a specific date or period.
Any statutory cancellation rights that apply to your particular booking will be honoured.
Cancellation charges and retained payments will not exceed amounts that are lawful and enforceable in the circumstances.
If you need to cancel or change your booking, please contact me as soon as possible.
I'll always do my best to help within the terms of this policy.
Three Little Birds
Warren Road, Purley, CR8 1AA
07764 500 784
www.threelittlebirdsofficial.com
Last updated: 16 October 2026